Shipping policy

Last Updated: November 12, 2025

🚚 Important: Two Types of Shipping

Please check your cart. We have Ready-to-Ship Gear and Made-to-Order Custom Items.

Because a custom order is a custom work of art, our delivery timeline is split into two important phases:

Phase 1: Your Custom Artwork Creation (3-5 Business Days) This is where the magic happens!

  • Initial Creation: Our talented artists will transform the photo you provide into your chosen art style. This artistic process takes 3-5 business days.

  • Artwork Proof & Approval: Once complete, we will email you a digital proof of the artwork for your review. We want you to love it! One round of minor revisions is included.

  • Important: To keep your order on schedule, we kindly ask for your review and approval within 48 hours of receiving the proof. If we don't hear back within that time, our system will auto-approve the artwork to ensure we can get the gift to you without further delay.

Phase 2: Production & Shipping (After Artwork Approval) Once you've approved the artwork, your gift moves to production.

  • Production Time (1-3 Business Days): Your custom item is carefully printed, crafted, and prepared for its journey.

  • Shipping Time (Varies by Destination): Your order is then packaged with care and shipped. For US orders, please allow 9 -20 business days for standard shipping.

Ready-to-Ship Gear (Binders, Cases, Slabs)

  • Processing Time: 1-2 Business Days.

Total Estimated Delivery Time (for United States orders): In total, from the moment you place your order to the day it arrives, please expect a timeframe of 10 to 20 business days.

Holiday Season & Peak Times During busy periods like Christmas, Mother's Day, and Valentine's Day, our artists and shipping partners experience a high volume of orders. Please allow for potential extra time in both the artwork and shipping phases. We highly recommend ordering well in advance.

Order Tracking You will receive a shipping confirmation email with a tracking number as soon as your order leaves our facility.

If Something Goes Wrong: Our Promise to Help

  • Damaged in Transit: If your gift arrives damaged, please contact us within 7 days of delivery. Include photos of the damage and the packaging, and we will work with you to send a replacement.

  • Lost in Transit: An order is considered lost if there is no tracking update for 24 consecutive business days. If this happens, please contact us, and we will investigate and arrange for a replacement.

  • Delivered but Not Received: If tracking shows "Delivered" but you have not received the package, please check with neighbors. If it still cannot be located, contact us immediately so we can open an investigation with the carrier.

International Customers: Duties & Taxes Please be aware that any import duties, taxes, or brokerage fees required by your country's government are the sole responsibility of the receiving customer. We cannot mark international shipments as a “gift” or with altered values.

Contact Us For any questions, please email us at service@suprpetrix.com and include your order number for faster service.